Sikary K1 FAQs

• Why do I have to verify my age?

  As a brand of Sikary products, we have a responsibility to ensure that we only sell to people who are of legal age. As a result, we have a system in place that requires proof of identity to certify that we are only sending our products to those who are entitled to purchase them. Those ordering from outside the UK may experience a slight delay in delivery as legal documents often change from nation to nation, so the algorithm may take a little longer to confirm the legality of your document. But rest assured! If you have used a legitimate document to confirm your age and your order has not yet been processed, it is in our system and you will receive confirmation by email or text shortly.

• What should I do if I find my device is faulty?

  Sikary is one of the most popular vape brands in the world and has become a widely recognised brand and we only sell legitimate goods. Unfortunately, throughout the year we receive a lot of correspondence from customers who have received counterfeit or damaged products from their local store or distributor. There's a huge illegal market for counterfeit vape products at the moment and Sikary is one of the most targeted brands being copied to deceive consumers. We find this extremely frustrating as it gives consumers a false impression of our products and damages communities. You may have noticed that if you buy a counterfeit Sikary, it tastes slightly off, makes a crackling sound when you inhale, or even smells like burnt plastic. If you suspect you have a counterfeit device, it's best to stop using it immediately so you don't put yourself at risk.